Refund policy

Cancellation & Refund Policy

Last Updated: 24 September 2026

At Chericious, a trade name of Divfruit and Food, we take every effort to ensure that your order reaches you in good condition.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

To request cancellation, contact us as soon as possible at info@chericious.com or +91 9099100155, mentioning your order number.

Once an order has been dispatched, cancellation may no longer be possible.

2. Refund for Cancelled Orders

If an eligible cancellation is approved before dispatch, the amount paid will generally be refunded to the original payment method.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

3. Damaged Products

If a product arrives damaged, leaking, broken, or otherwise compromised, please contact us within 24 hours of delivery.

Please provide:

* Order number
* Photographs/videos of the outer package
* Photographs/videos of the affected product
* Description of the issue

After verification, Chericious may provide a replacement or refund, as applicable.

4. Incorrect Product

If you receive a product different from what you ordered, contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund.

5. Missing Product

If any product or quantity is missing from your order, contact us within 48 hours of delivery.

We may request photographs/videos of the received package and its contents to investigate the issue.

6. Product Quality Complaints

If you believe a product has a quality issue, please contact us as soon as reasonably possible.

Please retain the product, packaging, batch number, manufacturing information, and best-before information until the issue has been reviewed.

7. Products Generally Not Eligible for Return

Due to food-safety considerations, opened, partially consumed, or used food products generally cannot be returned unless the issue relates to a verified quality, safety, manufacturing, or delivery problem.

8. Refund Processing

Approved refunds will generally be initiated to the original payment method.

The actual credit time may vary depending on the payment provider or financial institution.

9. Non-Delivery

If an order is returned to Chericious because of an incorrect address, incomplete address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, the customer should contact us.

Any refund or re-shipment will be assessed based on the circumstances and applicable shipping costs.

10. Promotional Orders

Orders purchased using promotional discounts, coupons, free products, or special offers may be subject to specific cancellation and refund conditions communicated with the offer.

11. Contact

Divfruit and Food
Trade Name: Chericious
Email: info@chericious.com
WhatsApp: +91 9099100155
Registered Address: B107, Shivalik Platinum, Judges Bunglow Road, Ahmedabad – 380054, Gujarat, India